Ubisoft is laying off dozens of customer service employees in the US and UK, as confirmed by Kotaku senior reporter Ethan Gach today.
"Ubisoft's Customer Relation Center team is evolving its organization to focus on where we can have a significant impact while remaining steadfast in our commitment to consistently support our players anywhere in the world," an Ubisoft representative said.
"We estimate that, due to organizational changes, 60 team members from our offices in Cary, North Carolina in the US and Newcastle in the UK could be impacted."
source https://www.gamesindustry.biz/ubisoft-lays-off-60-from-customer-service-centers