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Why is Trust and Safety so hard? | This Week in Business

This Week in Business is our weekly recap column, a collection of stats and quotes from recent stories presented with a dash of opinion (sometimes more than a dash) and intended to shed light on various trends. Check every Friday for a new entry.

Discord this week rolled out a new approach to tackling toxicity on its platform. This is a problem that has bedeviled online games and communities pretty much since there were online games and communities, so let's see how Discord plans to solve the problem.

QUOTE | "We really want to give people who have had a bad day the chance to change." – Discord senior director of policy Savannah Badalich explains the company's new content moderation policies, which will avoid permanent bans in an attempt to rehabilitate bad actors.

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source https://www.gamesindustry.biz/why-is-trust-and-safety-so-hard-this-week-in-business